SHIPPING & RETURNS

Standard shipping is a flat $9.99 for orders under $350. Orders of $350 or more qualify for free standard shipping within the contiguous United States.

We currently ship to the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO addresses, or international destinations at this time.

In-stock orders: We aim to process and dispatch orders within one business day (Monday–Friday, excluding holidays). Standard ground shipping via UPS or FedEx generally takes an additional 3–5 business days after dispatch. These are estimates, not guaranteed delivery dates.

Pre-orders: Estimated shipping windows are displayed on the product page or at checkout. Dates may change; we'll communicate material delays.

Once your order ships, we'll email you a confirmation with the carrier and tracking number. Tracking information may take a little time to update after the label is created.

Email orders@playgridgolf.com as soon as possible with your order number and requested change. We'll do our best to help, but changes or cancellations are not guaranteed once fulfillment begins. If the order has shipped, our return policy will apply.

You may request a return within 30 days of delivery. Contact orders@playgridgolf.com with your order number before shipping anything back. We'll provide return instructions and the deadline for sending the item after approval.

Returned sets must be complete, with all included components and accessories, and in original, resellable condition. Carefully assembling and testing the kit indoors is fine. Items showing damage from misuse, modification, or improper outdoor storage may be subject to a reduced refund or declined return, as permitted by applicable law. Please retain the original packaging when possible.

Standard returns: For eligible change-of-mind returns, a $19.99 return processing fee applies per returned order, plus the actual return shipping cost. These amounts are deducted from the refund. Free outbound shipping does not include free returns.

Our error or an arrival issue: If your order arrived damaged, defective, or incorrect, contact us before returning it. We will arrange an appropriate resolution at no return shipping or processing cost to you.

After your return reaches our facility, please allow 3–5 business days for inspection and processing. Approved refunds are issued to the original payment method, less any applicable disclosed return fees. Your bank or card issuer may take an additional 5–10 business days to post the credit.

Because GridGolf is modular, you may not need to return the entire kit. Email orders@playgridgolf.com with your order number, a description of the issue, and photos when possible. We'll review it and arrange an appropriate replacement part or other resolution at no charge for verified arrival defects or packing errors.

Please photograph the outer packaging, shipping label, and affected components, and email orders@playgridgolf.com as soon as possible. Keep the packaging until we've reviewed the issue. We'll work with you on a replacement or other appropriate resolution.

Check nearby entrances, your household, and neighbors, and verify the delivery address. If you still cannot locate it after 48 hours, email orders@playgridgolf.com with your order number. We'll help investigate with the carrier and review the next steps.